Privacy Policy

At House of Zahra, we value your privacy. This policy explains how we collect, use, and protect your personal information when you shop with us using our website [www.house-of-zahra.co.uk]

Information Collected
We collect information to provide a better shopping experience and to improve our services. The types of information we may collect include:

Technical data (IP address, browser type) to improve our website
Order information and your feedback
Communication data when you contact us

Personal details (name, email, phone, address) when you shop or sign up to our mailing list

How We Use Your Information
We use your information to:

Process and ship your orders
Improve our products and services
Comply with legal requirements
Personalize your shopping experience
Send you order updates and promotional offers (with your consent)

Trusted partners (such as payment processors and shipping companies) to fulfill your orders
Legal authorities when required by law
New owners if our business is sold or merged

Sharing Your Information
We respect your privacy and will only share your information in limited circumstances:

Cookies
We use cookies to remember your preferences and improve your browsing experience. You can adjust cookie settings in your browser, but some features may not work properly without cookies.

Your Rights
You have rights concerning the personal data we collect. You can:

Request a copy of your data
Ask us to correct or delete your information
Opt out of marketing emails

Data Security
We are committed to protecting your information. We use industry-standard security measures to prevent unauthorized access, misuse, or disclosure of your personal data. However, please note that no method of data transmission over the internet or storage is completely secure.

International Data Transfers
House of Zahra is a registered company/business in the United Kingdom and Nigeria. If you're shopping from any part of the world, please note that your information may be transferred and stored in the UK and Nigeria. We ensure that your data is protected in compliance with the applicable data protection laws in Nigeria and the United Kingdom.

Children's Privacy

House of Zahra does not knowingly collect or solicit personal information from children under the age of 15. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information accordingly.

Policy Updates

This policy will be reviewed and updated periodically. Kindly revisit our policy from time to time.

If you have any questions or concerns about our Privacy Policy or how your personal data is handled, please contact us: info@house-of-zahra.co.uk

House of Zahra Terms of Service

These Terms of Service (“Terms”) govern your use of our website [www.house-of-zahra.co.uk] including any purchases made through the website. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the website.

General Use of the Website
By using the website, you agree to:

Use the website only for lawful purposes and in accordance with these Terms.
Not use the website in any way that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website.

We reserve the right to terminate or suspend your access to the website for violations of these Terms or any other conduct that we consider harmful to our business or other users.

Eligibility
You must be at least 18 years old to use this website. By using the website, you represent that you are of legal age and capable of forming a binding contract under the applicable law.

Products and Services

We offer clothing and accessories inspired by African culture and heritage, and While we strive to ensure that all product descriptions, images, and prices are accurate, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

Availability: We do our best to keep inventory levels up to date, but we cannot guarantee that a product will be available at the time of your order. We reserve the right to limit quantities of any products or services.

Pricing: All prices displayed on the website are in [GBP] unless otherwise stated. Prices are subject to change without notice.

Orders and Payments
By placing an order on our website, you agree to the following terms:

Order Acceptance: We reserve the right to accept or decline your order for any reason. After you place an order, we will send you an email confirming the receipt of your order. Acceptance of your order will occur when your items are dispatched.

Payment: All payments must be made through the payment methods provided on the Site. You agree to provide accurate payment and billing information.
Shipping: We ship worldwide. Shipping costs and estimated delivery times are provided at checkout. We use 3rd party shipping companies and House of Zahra is not responsible for any delays or issues caused by shipping and courier companies.

Cancellations: Once an order is placed, it cannot be modified or canceled unless it is expressly stated.

Intellectual Property

All content on the website, including designs, images, text, logos, and graphics, is the property of House of Zahra and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from the website without our prior written consent. You may view, download, and print pages from the Site for personal use only. Any other use, reproduction, or modification of the content is prohibited.

User Accounts

You are responsible for maintaining the confidentiality of your account.
Notify us immediately of any unauthorized use of your account.
We may terminate your account at our discretion.

Limitation of Liability

To the fullest extent permitted by law, House of Zahra is not liable for damages arising from your use of the website, including but not limited to direct, indirect, incidental, punitive, and consequential damages. Your use of the website is at your own risk.

Indemnification

You agree to indemnify, defend, and hold harmless House of Zahra and its affiliates, employees, and agents from any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising out of or related to your use of the website or violation of these Terms.

Third-Party Links

We are not responsible for third-party websites linked from our website.

Governing Law

These Terms are governed by the laws of the United Kingdom and Nigeria. You agree to submit to the exclusive jurisdiction of both courts for any disputes.

Changes to These Terms

We may update these Terms at any time. Continued use of the website after changes constitutes acceptance of the revised Terms.

For questions about these Terms, please contact us at info@house-of-zahra.co. Uk